What to do if a person already has a COMET user account with a different organisation?

Modified on Tue, 21 May 2024 at 01:40 PM

If you either need to create a user that has access elsewhere, or know about a person with multiple user accounts in different roles – please raise a help ticket including the following information: 

Ticket Name – Merging Multiple User Profiles 

Information to include: 

  • User information (including name and email)
  • Their current club/organisation (or if inactive, their previous club/organisation) 
  • The new club/organization/role 
  • The new access required 

We can then ensure to either add this additional profile to their existing account, or if they have left the other organisation, move their account across from their old organisation to your organisation.

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